Answers to the questions we hear most often.
How long does shipping take?
Orders are processed within 1–2 business days and delivered in 3–7 business days within the U.S. via USPS or UPS. You’ll receive a tracking number by email as soon as your order ships.
Do you offer free shipping?
Yes — standard shipping is free on U.S. orders over $50. Orders under $50 ship for a flat $5.95.
What is your return policy?
You can return unworn, unwashed items with tags attached within 30 days of delivery for a full refund or exchange. See our Returns & Refunds page for details.
Is your jewelry real gold or silver?
Our gold pieces are 18K gold plated over brass or sterling silver, and our silver pieces are 925 sterling silver (some rhodium-plated for shine). Every product page states the exact material.
Is your jewelry hypoallergenic?
Yes. All earring posts are nickel-free and our plated pieces use a hypoallergenic base metal.
How do I find my size?
Each apparel product page includes a size chart with chest, length and sleeve measurements. If you’re between sizes, we recommend sizing up for a relaxed fit.
Which payment methods do you accept?
Visa, Mastercard, American Express, Discover, PayPal, Apple Pay and Google Pay. See Payment Methods.
Can I change or cancel my order?
Contact us within 12 hours of placing your order and we’ll do our best to change or cancel it before it ships.
Do you ship internationally?
At the moment we ship within the United States only. International shipping is coming soon.
How can I reach you?
Call +1 (323) 246-6539 (Mon–Fri, 9–5 PT) or email support@dhospitalitystore.com.