Returns & Refunds

If you’re not completely happy, return it within 30 days — no questions asked.

Return window

Items may be returned within 30 days of delivery for a full refund to your original payment method, or an exchange.

Conditions

• Apparel must be unworn, unwashed and have all original tags attached.
• Jewelry must be unworn and returned in its original gift box.
• For hygiene reasons, earrings can only be returned if the seal on the packaging is unbroken.
• Final-sale items (marked as such on the product page) cannot be returned.

How to start a return

1. Email support@dhospitalitystore.com with your order number and the item(s) you’d like to return.
2. We’ll reply within one business day with a prepaid return label (for defective or incorrect items) or return instructions.
3. Pack the item securely and drop it off with the carrier.

Refund timing

Refunds are issued within 3–5 business days of receiving your return. Depending on your bank, it may take a further 5–10 business days for the credit to appear on your statement. Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

Need a different size or color? Let us know when you start the return and we’ll ship the replacement as soon as your return is scanned by the carrier.

Damaged, defective or wrong items

Contact us within 7 days of delivery with a photo and we’ll send a replacement or full refund, including shipping, at no cost to you.

Return address