We ship every order from our U.S. facility with full tracking.
Processing time
Orders are processed and dispatched within 1–2 business days (Monday–Friday, excluding U.S. federal holidays). Orders placed after 2:00 PM PT are processed the next business day.
Shipping rates & delivery times
| Method | Delivery estimate | Cost |
|---|---|---|
| Standard (USPS / UPS Ground) | 3–7 business days | $5.95 — FREE over $50 |
| Expedited (UPS 2nd Day) | 2 business days | $14.95 |
Delivery estimates begin once the order has shipped. Delays caused by carriers, weather or incorrect addresses are outside our control, but we’ll always help track a package down.
Tracking
A tracking number is emailed to you as soon as your order leaves our facility. You can also view tracking under My Account → Orders.
Shipping destinations
We currently ship to all 50 U.S. states, including P.O. boxes and APO/FPO addresses (standard shipping only). International shipping is not yet available.
Packaging
Apparel is folded and sealed in a recyclable poly mailer; jewelry ships in a protective gift box inside a padded mailer.
Lost or damaged packages
If your package arrives damaged or is marked delivered but hasn’t arrived within 3 days, contact us at support@dhospitalitystore.com or +1 (323) 246-6539 and we’ll send a replacement or refund.